FAQs
Is shipping included for domestic shoppers?
Yes, free shipping is included on all purchases worldwide. Information on shipping times is answered below. We also provide you with a tracking number on orders where this service is available, to allow you to check the status of your delivery.
Do you ship internationally?
Yes! We offer free shipping worldwide!
How long will my fine art print purchase take to arrive?
Artworks are coming from France where the artist currently resides.
Australian and New-Zealand art lovers can expect theirs to arrive within 10 to15 days
USA and Canada - 8 to14 days
Europe - 7 to10 days
These timeframes can vary during certain times of the year such as Christmas, Easter and Public Holidays. If you are uncertain contact alex@alexplattart.com
Can I insure my purchase?
We provide insurance on all artworks.
We take no responsibly with lost or stolen parcels when they have been delivered to the address given at checkout.
If possible, please provide an address where someone will be able to receive the purchase during business hours on weekdays. (i.e. your work address).
If you would like to add further insurance to your order, or have it express posted by your preferred courier please contact alex@alexplattart.com
Can I commission an artwork?
Alex Platt does not generally take on commissioned works… however there have been some exceptions in the past, so why not ask? Contact- alex@alexplattart.com
What are limited edition prints?
These are fine art prints using the Giclée print method (see details below). A Limited edition of 30 means that there will only ever be 30 prints made of this artwork. You are buying something that is available to only 30 people in the whole world, once they are sold, there are no more. Your print will be hand signed by the artist, and numbered in the bottom corner. This number might look like this - 4/30, this means that you have purchased the 4th print in the batch of thirty prints in existence. Limited edition prints are also accompanied by a hand-signed Certificate of Authenticity.
Will my print look the same as the online image?
All prints are reproduced as accurately as possible, however, a slight variation may occur between our website your computer screen, mobile device or tablet, due to computer picture resolution and individual monitor settings on your devices. All images used on this website are not necessarily shown to scale. Needless to say, prop items (such as frames) are not included with the purchase.
Is there anywhere I can see the artworks in person?
Alex Platt currently lives and works in France. If you wish to get in contact to arrange a meeting, you are welcome to.
If you are too far for a meeting in person, but wish to know more about a work before purchase, dont’ hesitate to get in touch. - Contact alex@alexplattart.com
What is the difference between a fine art giclée print and a standard digital print?
The Giclée print method is used for producing edition prints from limited edition original artworks or photographs using modern wide format digital inkjet fine art printers.
The word giclée is a French language derivation referring to squirt or spray, thus "spraying of ink".
The Giclée printing method delivers a fine stream of archive rated pigment ink on fine art papers, resulting in vivid, pure colour, and exceptional detail most suitable for exhibition display and sale as high-end fine art prints. It is also regarded as one of the most stable colour printing processes available today. It is a process that uses a 12 colour inkjet printer, acid-free papers, and pigment based archival inks. This ensures that your prints will never degrade or yellow over time and allows a better longevity. Your digital giclée prints are produced on genuine fine art printers using archival pigment inks with lightfastness ratings of 100 years.
What if I change my mind?
Unfortunately, we cannot offer returns or refunds as our fine art prints are made to order.
How do I handle my fine art print?
All fine art prints are twice screened for any blemishes and imperfections before being passed onto clients: once by the printer and a second time in the artist's studio. Unframed prints are shipped in industrial tubes for extra protection and should be stored so until framed. Due to their delicate nature, prints should only be handled by a professional framer or the owner using gloves. If you are framing your print yourself (and do not own clean cotton gloves), wash your hands well with soap, dry thoroughly, do not apply any creams. Clear a large flat space, preferably a table, clean with a damp cloth and dry very thoroughly. Before taking your print from its post tube, pre prepare and clean your frame and it’s glass. When you are ready to place the print into its new frame, open the post tube and unroll print with great care not to crease it, and seal it in its new forever home.
What should I do when receiving my print?
It is important that all prints (and packaging) are inspected by the client within 48 hours of delivery and any concerns addressed in writing within this timeframe. Should we not hear from you within 48 hours, the purchase is deemed to have been accepted in good order and condition.
Why should I invest in art?
There are many reasons why people choose to invest in art. Sometimes people are looking for statement pieces to make an impact in their space, whether that be for a private residential space or commercial premises. Some people believe in the growing popularity of an artist and they predict that investing in certain art pieces in gain in economic value. Other people take great pleasure in knowing that the works are not readily available through mass production. And other people just fall in love.
For further queries please contact alex@alexplattart.com
These FAQs should be read in conjunction with the Terms and Conditions and do not succeed them.